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Case Study: Stan’s Lumber, Inc.
Stan’s Lumber has been serving the northeastern Illinois/southeastern Wisconsin market for eighteen years, emphasizing a commitment to quality building materials and customer service. One way Stan’s ensures top-notch customer service is by using Enterprise’s Professional Estimating system.

Stan’s Lumber Inc. operates two locations – Elkhorn and Twin Lakes – and employs 100 people. In addition, Stan’s Lumber includes a contractor sales and service department, a kitchen and bathroom cabinetry sales and design department, a Do-It-Best-affiliated hardware store, and special order millwork sales and delivery. 88% of their business is with contractors.

Stan’s Lumber has been using an Enterprise point-of-sale system for sixteen years now. In 1999, they decided to switch from a CMS estimating package to Enterprise’s Professional Estimating. Stan Torstenson, president of Stan’s Lumber, Inc., says, "We were looking for improved accuracy and time savings. Professional Estimating’s integration with our POS system was very important to us. It ties in quotes, shipping, and commitments."

Currently, there are seven estimators at Stan’s Lumber using Professional Estimating. Five of them are new users! Although Professional Estimating is network-ready, Stan’s Lumber runs it on each user’s workstation as a standalone system. This setup gives each user the freedom to tailor the system based on their customers’ specific needs.

Stan says, "The system is easy to learn and use. And, training and support have been outstanding." Most takeoffs done by these estimators are for custom home projects. "Doing estimates with Professional Estimating takes half the time it does to do a manual takeoff," says Stan. "Customers are always impressed with the takeoffs; we return quotes faster; and the results are very accurate," he adds.

Another great advantage, according to Stan, is the time that Professional Estimating makes available for the sales team to focus on increasing sales. Additionally, he says, "Professional Estimating has made bidding much simpler for us."

"Professional Estimating has added another rung on the ladder of success for Stan’s Lumber. The format and the accuracy of the quotes are greatly appreciated by our customers," Stan concludes. Enterprise’s Professional Estimating is now an integral part of the commitment to quality and customer service at Stan’s Lumber, Inc.

For more information about Professional Estimating, please contact us at info@ecs-inc.com.